Yes. You are able to add and remove products from an order based on the medicine that has been prescribed by your doctor. You are not required to purchase all the prescribed medication in the one order. To add or remove products from your order, log into your MyFarmacy account. 1. Click Refill. 2. Amend the order. 3. Submit, the order will be updated. 4. Select your preferred payment option and pay.

You are able to place refill orders in MyFarmacy. 1. Login to your Customer portal and select “I'd like to refill my medication” 2. In the Refill medication screen you can select your medication by clicking the drop down bar, You can add additional products by clicking the “+Add Item” button. You can select the quantity of each medication by using the “+” and “-” symbols. Select Place order once complete 3. You can select to pay the order directly via our payment link or have an invoice issued to your email address. Once your order is paid, it will be shipped to you as soon as possible.

Your prescription will be uploaded directly to your account once you have completed the doctor consultation. The prescription is stored in MyFarmacy to allow you to easily make repeat orders via your profile.

The Special Access Scheme (SAS) allows certain health practitioners to access therapeutic goods (such as medicines, medical devices or biologics) that are not included in the Australian Register of Therapeutic Goods (ARTG) for a single patient. SAS approvals usually take up to 7 business days to be processed, however this timeline varies depending on volume of approvals with the TGA. Once it has been completed, you will get an email letting you know. Please feel free to reach out if approval has not come within 10 business days. You can get in touch with us at info@myfarmacy.com Monday to Friday, 9am to 5pm, AEST.

Our doctors are generally authorized prescribers, which means you may not have an individual SAS approval. These authorization documents sit with the pharmacy and belong to the doctor. If you require proof of TGA approval, we can provide a treatment/referral letter, tailored for travel, work or general use alongside your patient card that is sent within the first 8 weeks of becoming a patient.

If your order has not been dispensed we are able to update your address. You are also able to do this directly via your patient profile. If you do require assistance you can get in touch with us via email If your order has already been shipped and you need to update your postal address, you will need to do this via your Australia Post app once you receive the tracking details for your order. We are unable to redirect parcels once they are shipped. We can update your address in our system for future, unshipped orders.